INTRODUCTION

CHEFAVOR (“our”, “we” or “us”) is committed to protecting our user (“you” or “your”) privacy. Please kindly read this Privacy Policy before you use our website – www.chefavor.com (the 'Website”). Your use of the website indicates that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, then please do not use this website. We reserve the right, in our sole discretion, to modify, add or delete any part of this Privacy Policy at any time. By continuing to use this website after this Privacy Policy is amended, you accept all of the content updated.

This privacy policy will help you understand what information we collect at CHEFAVOR, how CHEFAVOR uses it, and what choices you have. Our systems and procedures are subject to ongoing change as both our technology and data practices evolve and improve, and this document will reflect that. When we talk about the “Services” in this policy, we are referring to our online community, shopping platform, media outlet, and events.

 

INFORMATION WE COLLECT AND HOW WE USE IT

Content and information submitted by users to the Services is referred to in this policy as “Personal Data”. Where CHEFAVOR collects or processes Personal Data, it does so on behalf of the Customer in order to deliver services, or to keep the customer aware of services they have either expressed an explicit interest in or are directly related to services they are explicitly interested in.

If you create a profile on www.CHEFAVOR.com., or are a ticket-holder for any of our events, you are a “customer” or “user,” as described in the User Terms of Service.

 

1. ACCOUNT CREATION & CONTACT INFORMATION

Users may provide information such as a name, email address, job title, current employer, and password to create an account.

HOW WE USE IT

We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service-related notices, such as security and fraud notices. If you contact us with a problem or question, we will use your information to respond. We often need to contact you for invoicing, account management and similar reasons. These emails and messages are considered part of the Services, processed as a fulfillment of our contract with you or as our own legal requirement, and you may not opt-out of them.

In addition, we sometimes send emails about new events or other news about CHEFAVOR, and we may also use your contact information for our own marketing or advertising purposes. These messages are processed with your explicit consent, or where we believe that both you and CHEFAVOR have a legitimate interest in receiving such information. You can opt out of these at any time.

We hold this data for as long as you have an active account on CHEFAVOR.com.

 

2. BILLING AND OTHER INFORMATION

For Customers that purchase any of our products, our corporate affiliates and our third-party payment processors may collect and store billing address and credit card information on our behalf.

HOW WE USE IT

Our corporate affiliate data processors use account and contact data on our behalf to administer accounts and keep track of billing and payments, both in order to fulfil our contract with you and to fulfil our own legal requirements.

We will hold this data as part of our legal obligation to retain financial records.

 

YOUR CHOICES OF CUSTOMER DATA

At any time, you have the right to deactivate or delete your account on CHEFAVOR.com, rendering your Personal Data either frozen (not publicly visible, and unsubscribed from all non-essential messaging) or unidentifiable (either through deletion or one-way encryption) respectively. If you have purchased a product, you have the right to request a refund (with the time frames set out in our Return Policy), and to update the information we hold about you for billing, so long as that data still allows us to complete our contract with you and fulfil our legal obligations.

You have the right to update what information is associated with your profile on CHEFAVOR.com, as well as to request access to the data we hold about you.

You have the right to request that erase all Personal Information we hold in association with you, so long as that information is not required for us to fulfil our legal obligations.

You have the right to withdraw any consent you have given us, at any time (for example, with regards to receiving updates or marketing communications from us).

 

 

OTHER INFORMATION

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us via customer support:

[US] supportus@chefavor.com

[JP] supportjp@chefavor.com

[EU] supporteur@chefavor.com